Privacy Policy

This privacy policy applies to the jetbuzz platform — where users play casino games, place sports bets, and use related services. When you create an account on jetbuzz, log in, or use any of our services, you are considered to have agreed to the terms of this policy.

This policy is an integral part of our Terms and Conditions. You are encouraged to read both documents carefully before using the service. Everything stated in this policy applies to all persons residing in Bangladesh who use the jetbuzz platform.

jetbuzz believes that data protection is a fundamental responsibility. That is why we maintain transparency at every step of collecting and processing your information.

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jetbuzz collects only the information that is necessary for providing services, verifying identity, and processing transactions securely. The table below gives a brief overview of the types of information collected:

We never collect any information that is entirely unnecessary for providing our services.

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jetbuzz collects your information in the following ways:

• a Direct input: Information you provide yourself through registration forms, the login process, and payment forms.
• b Automatic collection: Technical information is collected automatically through cookies, session logs, and server logs when you use our site.
• c Third-party verifiers: Certain information may be received from service providers involved in identity verification or payment gateway processes.
• d Customer support contact: Information you provide when seeking assistance via live chat or email.

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jetbuzz uses collected information only for the specific purposes below:

4.1 Account Management

Your information is used to create, verify, and keep your account secure. Age verification (21+) is an important part of this process.

4.2 Transaction Processing

Financial information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. This information is essential for verification and security during transactions.

4.3 Customer Support

Relevant information is used to help resolve your issues and to provide 24/7 live chat and email support.

4.4 Security and Fraud Prevention

Technical and usage information is analysed to detect unusual activity, prevent multiple accounts by the same person, and maintain the overall security of the platform.

4.5 Responsible Gaming

jetbuzz places the highest importance on responsible gaming. To that end, users' betting patterns and transaction history are monitored so that support can be provided when needed.

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The jetbuzz website uses cookies and similar technologies. Cookies are small text files stored in your browser that help remember your preferences and session information on future visits.

• 1 Essential cookies: The site cannot function properly without these — they maintain login sessions and ensure security.
• 2 Functional cookies: These remember your preferred language, display settings, and other personalised experience choices.
• 3 Analytics cookies: These analyse site usage patterns to help improve the quality of our service.

You can manage cookies from your browser settings. However, disabling essential cookies may affect some functionality of the site.

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jetbuzz never sells your personal information. Information is shared with third parties only in the limited circumstances below:

6.1 Service Provider Partners

Only the minimum information required for their services is shared with payment gateways, identity verification services, and technology support providers. These partners are contractually bound to follow jetbuzz's guidelines.

6.2 Legal Obligations

If disclosure of information is required by applicable law in Bangladesh or by a court order, we will do so by following the legal process.

6.3 Fraud Prevention

In cases of suspicious activity or serious security breaches, relevant information may be shared with the relevant authorities or service providers.

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jetbuzz uses industry-standard technology and practices to keep your information secure:

• 1 SSL encryption: All data exchanged between your browser and our servers is encrypted using SSL technology.
• 2 Secured databases: User information is stored in encrypted databases and can only be accessed by authorised staff for specific purposes.
• 3 Two-factor authentication: OTP-based two-factor authentication is in place for logins and sensitive operations.
• 4 Regular security testing: Regular system audits and security tests are conducted to identify potential vulnerabilities.
• 5 Access controls: Staff have limited access only to the information needed to carry out their responsibilities.

However, no method on the internet is 100% guaranteed. While we strive to ensure the highest level of protection, we cannot guarantee absolute security.

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jetbuzz retains your information only for as long as it is needed. Generally:

• a Information for active accounts is kept for as long as the account remains open.
• b Financial transaction records are retained for a set period after account closure to meet legal and regulatory obligations.
• c Information related to fraud or disputes is kept until the matter is fully resolved.
• d If consent for marketing communications is withdrawn, processing of the relevant information is stopped immediately.

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As a jetbuzz user, you have the following rights over your own information:

• 1 Right to access: You can request to know what information we hold about you.
• 2 Right to correction: If there are any errors or gaps in your information, you can request that they be corrected.
• 3 Right to deletion: You can request deletion of information that does not need to be retained beyond legal obligations.
• 4 Right to object: You can object to the processing of your information for specific reasons.
• 5 Right to portability: You can request that your information be provided in a commonly used format.

To exercise these rights, contact us at the address below. We will try to respond within a reasonable time of receiving your request.

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jetbuzz strictly does not provide services to anyone under the age of 21. Age verification is mandatory during the registration process. We do not knowingly collect information from anyone under 21.

If a user has created an account below the eligible age and this comes to our attention, that account will be closed and the collected information will be deleted. For details on related transactions in that case, please visit our FAQ section.

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jetbuzz reserves the right to update this privacy policy when necessary. If any significant changes are made, users will be notified at their registered email or mobile number and the new effective date will be noted on this page.

Continued use of the service after any changes means you have agreed to the updated policy. It is therefore recommended that you revisit this page from time to time.

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If you have any questions, concerns, or complaints about this privacy policy, please contact jetbuzz's privacy team:

You can also visit our About Us page to learn more about jetbuzz's operations and team.